1. Eligibility
The commercial 14-day refund window applies once per account and product, beginning when the first payment for that product completes. The request must be submitted by the account that owns the purchase before the displayed eligibility deadline.
Free products, test-mode transactions, renewals, repeat purchases, chargebacks, and purchases already fully refunded do not create a new commercial refund window. Nothing in this policy limits mandatory consumer rights that apply in your location.
2. Requesting a refund
Sign in to My account, open the eligible purchase, and submit the refund form. Do not include card or bank details. If the account flow is unavailable, email office@optiflowz.com from the address associated with the purchase and identify the product.
3. Review and processing
A submitted request is not confirmation that money has moved. We verify the purchase, account ownership, deadline, prior refund history, and payment status. Approved refunds are returned to the original payment method through Stripe. Your bank or card provider controls when the credit becomes visible.
4. Access and recurring billing
A confirmed full refund ends access associated with that purchase. For subscriptions, the refund flow also attempts to stop the related subscription. You can separately manage or cancel future recurring billing through the Stripe billing portal in My account; cancellation alone is not a refund.
5. Abuse and payment disputes
We may reject duplicate, fraudulent, technically invalid, or abusive requests. If a payment is already reversed, disputed, or subject to a chargeback, we will not issue a duplicate refund. Rejection of this voluntary policy does not remove any non-waivable legal remedy.
6. Contact
OptiFlowz LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · office@optiflowz.com.